From the audience you attract, to the marketing message that brings them in, to the way you to deliver your programs or services:

Transform Your Customer Journey into a Fascinating Client Experience!

Attract More Aligned Clients. Enhance Client Results. Retain More Existing Customers. Increase Referrals.

Imagine every client interaction feeling like a five-star experience—from the first "Hello" to the ongoing "We've got you covered."

This isn't just about client success or satisfaction; it's about being intentional about making such a stellar impression that clients become loyal enthusiasts, ready to champion your brand and your offers at every turn.

Stop letting clients slip through the cracks due to mediocre experiences. Let’s craft a client journey so captivating, so fulfilling, that staying anywhere else seems unthinkable. This is about crafting moments that stick—where every touchpoint cements their loyalty and boosts your bottom line.

Elevate the Way Your Client's Experience You!

Client Experience Playbook

You're smart, driven, and great at what you do—but why is growing your business still an uphill battle? Is your message getting lost in a sea of marketing jargon? Let's keep it real: your clients have seen and heard it all. The pressure is on to not just attract, but retain.

Here's the cold hard truth: in today's economy, if you're not doubling down on client experience, you're risking more than just a few reneals. You are risking the financial future and stability of your entire business.

Enter our Client Experience Playbook. It’s more than just another resource—it's your lifeline. This not just another guide; it's a whole vibe, designed to change the way you keep clients engaged and invested. Imagine an arsenal of resources that drills down into the nitty-gritty—value ladders, client journey mapping, metrics that matter, and oh-so-necessary processes.

It's a straightforward but powerful framework that’ll have your clients sticking around longer, advocating for you, and setting you on the path to genuine, sustainable growth!! We're talking proven strategies and actionable plans that make your client base not just a revenue stream, but a raging river of referrals and raving fans. Level up how you fascinate your clients with the Client Experince Playbook!

Hey y'all ... I'm Tiffany Lopez - the client experience and program operations extraordinaire behind Luxe Business Backend™. I'm here to bring a mix of corporate swag and a healthy dose of entrepreneurial hustle to your business and high-value offers so that you can truly 'awe' your clients.

After 15 years working with Fortune 100 companies like Lockheed Martin, Raytheon and Cisco Systems, I dove head first into the world of digital marketing and online entrepreneurship consulting so that I could help clients like you leverage my expertise to turn a whiteboard full of ideas and revolving door of clients into a business dripping with dollar signs due to high retention and referrals. I'm the strategist you wish you'd met years ago.

Where You Have Seen Me:

Why You Need Me

Define Success. Client Results at Scale.
Increase Referrals. Improve Retention. Skyrocket Revenue.

First, I have to say WE GET IT! Things in entrepreneurial game have changed. We thought we seen change during the pandemic, but that has nothing on the shenanigans going on in these 2024 online streets. The strategies that had your business booming a year ago are now as stale as last week’s bread.

Long gone are the days when flashy jargon and big promises could woo new clients. Y'all, your audience has leveled up; they’re not falling for the same ol' same ol'. Add to that a shaky economy, and you’ve got longer sales cycles and tighter budgets—both yours and your clients’.

But here's the kicker: Even in this climate, your business doesn't just have to survive; it can thrive. How? Focus on the clients you've got, making sure they’re so stoked about your service they can't help but shout it from the rooftops. When your clients become your raving fans, your need for aggressive lead gen calms down. We’re talking real-deal referrals and repeat business that keep your bottom line healthy—even if the economy isn’t.

Now, some of you might be thinking, "Client experience?? Damn that, my business is doing just fine." ... Hold up, though

Did you know that it costs 5x more to acquire a new client than to retain an existing one?

For every entrepreneur who thinks client success is a "nice-to-have," get this:

A 5% increase in customer retention can boost profits by up to 95%.

So, when you're juggling between client acquisition and retention, the latter gives you more bang for your buck.

But let’s keep it all the way real; it's not just about client retention. We live in a time where your audience is pickier than ever. That's why you need an impactful offer ladder that meets them where they’re at and takes them where they want to go.

At Luxe Business Backend™, we're not just talking the talk. We're walking the walk, helping you lay down a killer client success strategy that makes your business irresistible. So why settle for status quo when you can have a business that's not just weathering the storm, but dancing in the rain?

Ways to Work With Me

At Luxe Business Backend™, I'm calling out all the BS. No more stale, rinse-and-repeat strategies that might have worked during the post-CoVid boom but will sink you in this 2024 economy. We're not just talking about freshening up your marketing game; we're putting the focus where it really counts — program results, client experience, retention, and those golden referrals.

Let's keep it real — the old sales methods aren't cutting it when it comes to scaling your offer and your revenue. Audiences are too savvy, too jaded, and they've heard all the pitches before. They're not drinking the Kool-Aid anymore. So ... we're flipping the script.

It's not about just racking up numbers; it's about delivering transformative experiences that keep 'em coming back and singing your praises to everyone they know. So, are you in, or are you out?

Custom-Made Programs

and High-Impact Offers

Bespoke Curriculum Design: Ditch the generic. We create content that’s as engaging as your favorite binge-worthy series.

Tailor-Made Offers: Cookie-cutters belong in the kitchen. We design unique offers that fit your business like a dream.

Next-Level Program Operations

Client Journey Wizardry: No more bland customer journeys. We craft personalized experiences with touch points and milestones that keep your clients spellbound.

Onboarding & Offboarding Automations: Make a killer first impression and a memorable farewell. Every interaction is a chance to wow.

Fulfillment Excellence: Precision, care, and real tangible results that scream “we care about you.” Every client feels like a VIP.

Harnessing Client Success

Scroll-Stopping Success Stories: Your clients’ wins are your best bragging rights. We turn their success into your ultimate testimonial.

Fresh & Fierce Feedback Loops: Stay ahead with continuous improvements that keep your content fresh and your competition scrambling to keep up

Innovative Edge: Adapt, evolve, and dominate. We keep you at the forefront with cutting-edge marketplace changes to keep your offerings fresh and relevant.

Loyalty & Love: The Power Duo

Unshakeable Client Loyalty: Create ride-or-die fans with strategies that keep clients coming back, begging for more.

Referral Rockstars: Turn satisfied clients into your biggest advocates. Watch as they bring in new business like wildfire.

Extended Lifetime Value: Maximize the revenue value of each client relationship with personalized experiences that keep them engaged and invested for the long haul.

Imagine If...

Your business is no longer that jigsaw puzzle you're constantly trying to solve. Nah, now it’s a masterpiece, humming with energy and efficiency. Imagine your team vibing so well, every member is flawlessly executing their role. Feel that? That’s your business running smoother than your favorite Spotify playlist—no skips, just back-to-back hits...

Clients? Imagine having clients out in these social media streets, spreading the good word about you like they're sharing the latest must-listen podcast. They're more than customers; they're your community, your fans, your biggest cheerleaders that are sliding into their friends’ DMs just to shout your name.

Now ... think bigger. Your revenue isn’t just growing; it’s skyrocketing. Your brand isn’t just recognizable; it’s a movement. And you? You're not just a business owner; you're a change-maker. You’re not just making an impact; you’re creating a legacy that echoes. This can be your reality!

This isn't just another 'service'; this is a total game-changer. It’s that feeling of 'why didn’t I do this sooner?' sweeping over you. Your team is thriving, your clients are raving, and let's not forget—your revenue is climbing. So what are we waiting for? Let's turn that vision into your everyday reality.

What people are saying...

⭐⭐⭐⭐⭐

"Before Luxe Business Backend, I was drowning in to-do lists and losing clients. Now, my business runs like a well-oiled machine. Their client success mapping is a game-changer! They've helped me streamline my processes and setup automations that help me and my team get sh*t done is much less time. I don't even work on Friday's anymore, finally!"

- Taylor M.

⭐⭐⭐⭐⭐

"Tiffany is seriously the real deal. Having her reviewing my ops and helping me figure out what I needed to improve was awesome, but then she was also able to help me implement what she suggested. It would've taken me forever to find and hire someone who could pull it off like she did. My client referrals and client retention is higher than I've ever had!

-Sarah D.

⭐⭐⭐⭐⭐

"Tiffany is a true powerhouse when it comes to helping entrepreneurs succeed. Her guidance on packaging, pricing, and promoting my offers transformed my business. Tiffany helped us get our backend systems like email marketing and funnels finally converting like they're supposed to, and revenue has easily doubled.

- Monica S.

Tools & Resources

Coaching to success!

Have Questions?? We Got Answers...

Have Questions??

We Got Answers...

I've worked with consultants before and didn't get much value. How are you different?

Hey, I get it. You want value for your investment, and that's exactly what I aim to give. As passionate as I am about helping entrepreneurs like you make their programs and services as successful as possible, I am equally dedicated to the success of our clients. Our holistic approach is tailored to your unique needs, whether it's boosting client success or optimizing operations. We're not just handing you a generic plan; we're co-creating strategies that align with your brand’s mission and values.

How quickly can I expect to see results with Luxe Business Backend?

We're all about that quick win to get the ball rolling. Clients often report seeing improvements in efficiency and client satisfaction within the first 30-45 days. However, full transformation and scalability can take a few months, depending on your current systems and processes. We don't just put a Band-Aid on your issues; we aim for lasting change.

What's the ROI I can expect?

That's the million-dollar question, right? While the ROI can vary depending on several factors, the goal is always to get you a high return. Our clients typically experience increases in efficiency, client satisfaction, and profitability through increased client referrals and client retention. You're not just investing in a service; you're investing in the opportunity to be intentional about the success of your programs and services, and providing a client experience that brings in more money and happier clients.

What if my business is different? Can your strategies work for me?

Each business is as unique as a fingerprint, but core principles of operations and client success are universal. Our client experience strategies are designed to be tailored to the nuances of your business. Plus, our initial assessment give us the insights needed to make sure our strategies are aligned with what makes your business tick.

Are your packages customizable to my unique business needs?

While our step-by-step process remains consistent to ensure reliability and proven outcomes, the results are anything but one-size-fits-all. The process sets the stage, but the outcomes and implementation are uniquely tailored to your business model, expertise, and client needs. It's like having a master recipe but allowing for individual flavor profiles to shine through.

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DISCLAIMER: If any sales figures or revenue results are discussed in this resource, please note that they are our personal results and, in some cases, the sales figures and results of previous or existing clients. Please understand these results are not typical. We’re NOT implying you’ll duplicate them (or do anything for that matter). The average person who consumes “how to” information or resources gets little to no results. We’re using these references for example purposes only. Your results will vary and depend on many factors including but not limited to your background, experience, and work ethic. All business entails risk as well as massive and consistent effort and action. If you’re not willing to accept that, please DO NOT INTERACT AT ALL WITH LUXE BUSINESS BACKEND™.